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Frequently asked questions
How do I place an order?
Tap “Add to cart” on any watch, open the cart and go to checkout. Enter your name, mobile number and address and confirm. You do not need an account.
Are your watches original?
Yes. Every watch is 100% original, arrives in its brand box with the warranty card and is checked by our team before it ships. We never sell replicas.
Which payment methods do you accept?
Cash on delivery, bKash, Nagad and Visa / Mastercard. For cash on delivery you pay the delivery person when the parcel arrives.
Can I check the watch before I pay?
Yes. With cash on delivery you can open the parcel in front of the delivery person, check the watch and then pay.
How long does delivery take?
Inside Dhaka 24–48 hours, outside Dhaka 2–4 days by courier. You get an SMS with the tracking details when your order ships.
How much is the delivery charge?
Delivery costs ৳120 anywhere in Bangladesh. Orders of ৳5,000 or more ship free.
What does the warranty cover?
Every watch has a one-year official warranty on the movement and manufacturing faults. It does not cover broken glass, straps, batteries or water damage beyond the watch’s rating.
Can I return a watch?
Yes — within 7 days of delivery if the watch is unworn, with all tags and the box. Wrong or faulty watches are replaced free of charge.
How often does a watch need a service?
Quartz watches need a new battery every 2–3 years. Automatic watches should be serviced every 4–5 years to keep them accurate.
Can I shower or swim with my watch?
Check the water resistance: 30 m means splashes only, 50 m is fine for washing hands and rain, 100 m or more is safe for swimming. Avoid hot showers and saunas with any watch.
Write to us
Ask us anything about orders, payment or delivery.
- Gulshan Avenue, Dhaka, Bangladesh
- Every day, 10 AM – 9 PM